[Guide] Lag, High Latency or Can't Connect (Server is Full)

1. Download WinMTR:

Go to the following website: https://sourceforge.net/projects/winmtr/files/WinMTR-latest.zip/download
The download of the WinMTR zip file should start

2. Open and Run WinMTR:

Once the download is complete, locate the WinMTR-latest.zip file in your Downloads folder.
Extract the contents of the zip file. You will see two executable files: WinMTR.exe and WinMTR64.exe.
Most modern computers use the 64-bit version of Windows. Double-click WinMTR64.exe to run the program. If you are unsure, you can try running WinMTR.exe.

3. Configure WinMTR Options:

In the WinMTR window, click the Options button.
Uncheck the box next to "Resolve names". This will display IP addresses instead of hostnames, which is often more useful for troubleshooting.
Click OK to save the changes.

4. Start the Traceroute:

In the "Host" field, enter the game server IP address: 43.159.24.92
Click the "Start" button.

5. Collect Traceroute Data:

Allow WinMTR to run for at least 1-3 minutes to gather sufficient data. This will show the path your connection takes and any potential points of delay or packet loss.
Once you have waited for the specified time, click the "Copy Text to Clipboard" button.

6. Share the Traceroute Result:

Open your web browser and go to the website: https://pastebin.com/
In the large text area on the Pastebin website, paste the text you copied from WinMTR (Ctrl+V or right-click and select "Paste").
Click the "Create New Paste" button.
Once the paste is created, copy the URL (web address) of the Pastebin page. You will need to share this link.

7. Provide Additional Information:

Please also provide the following details along with the Pastebin link:

a. Pastebin Link: (The URL you copied from Pastebin)
b. In-Game Ping: What is your average ping displayed within the Crossfire PH game? (Please specify if this is a general average or during specific times/situations).
c. Public IP Address: To find your public IP address, go to this website: https://www.ipchicken.com/. Copy and paste the IP address shown on the page.
d. Area: Please specify your general location within the Philippines (e.g., Pasig City, Quezon City, Makati City, etc.). Knowing your specific area can sometimes help identify regional network issues.
e. ISP (Internet Service Provider): Please tell us the name of your internet service provider (e.g., PLDT, Globe, Converge, etc.).

By providing all this information, our IT Team will have a comprehensive overview of your connection and can better assist you in resolving your high latency and network disconnection issues. Thank you for your cooperation!