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FAQ
작성 시간 07.16.2024
Notice
[Notice] We apologize for the delay in responding to Road Nine Customer Center.
Hello, this is Road Nine. Since launching, the number of inquiries coming into our customer center has increased rapidly. We are trying to respond as quickly as possible, but Please understand that responses may be delayed due to the volume of inquiries exceeding expectations. We will do our best to respond to customer service inquiries as quickly as possible. We will always do our best not to disappoint our customers. thank you
07.16.2024
2024.07.16 11:44
작성 시간 07.12.2024
Notice
How do I earn stat points?
Stat points that can enhance character abilities can be obtained by using the Holy Grail of Blessing item. The Holy Grail of Blessing can be obtained by completing main and sub-quests. The stat points acquired using the Holy Grail of Blessing can be freely selected and strengthened with the desired stat in the character information.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
What is Idle Mode?
Idle mode allows you to automatically hunt and obtain rewards while offline after the game ends. Idle mode allows offline automatic hunting for 8 hours every day. If all available time is used up, automatic hunting will end. Spent offline usage time is reset every day at 4 AM. When you reconnect to the game with a character that has completed automatic hunting, you can check the automatic hunting progress time and reward information obtained.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
Where can I find the missions?
You can check and perform missions that are updated on a daily and weekly basis through the mission icon in the menu. ■ Daily missions - You can perform up to 10 per day. - If it is difficult to perform a mission, you can press Give Up to change the ongoing mission to the state before accepting it. - If you renew a mission using a certain amount of gold, you can randomly change the daily mission content. ■Weekly missions - Can be performed up to 3 times a week. - Weekly missions reset every Monday at 4 AM.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
What is your character's personality?
Character tendencies are determined by actions such as monster and player attacks, and can receive benefits or penalties depending on the level. You can check your character's personality by pressing the character status bar and then selecting the personality icon. ■ Character tendency level Law-abiding: Law-abiding/Rationalist/Guardian/Saint/Leader of Sanctuary neutral: neutral Lawless: Marauder/Hedonist/Predator/Craver/Living Nightmare
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
How do I enhance my equipment?
Equipment items can be enhanced to increase basic abilities and obtain additional enhancement options. After selecting the item you want to strengthen in the inventory, you can click Enhance or Menu > Equipment Workshop to appraise/strengthen/reforge/disassemble. ■ Equipment enhancement - If you register the item you want to strengthen in the item list, you can check the quantity of materials and goods needed for strengthening. - The reinforcement material automatically registers the material in the first slot and can be changed in the reinforcement material if necessary. - Each item has a chance of failure from a certain level of enhancement, and if it fails, the item is destroyed.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
The game is slow and crashes or crashes frequently.
We will provide you with some information regarding computers, so please follow our instructions. 1. Windows installation period Please check how long it has been since you installed the Windows operating system. In general, it is recommended to reinstall the operating system once a year. This is because the performance of the operating system may deteriorate due to residual files from programs that have been installed/deleted while using the computer, thereby deteriorating the performance of the computer itself. 2. System specifications We recommend upgrading each part by referring to Road Nine’s minimum and recommended specifications. 3. Management We recommend thorough scanning and treatment for viruses or malware. Even if you have a PC with the latest specifications, viruses or malware that infiltrate through the Internet can cause performance degradation and cause game problems. If you use an anti-virus program, we recommend that you scan for and remove viruses and malware. In addition, security updates are continuously provided through the Windows operating system itself through Windows Update. We recommend that you always update to the latest version using the Windows Update function. 4. Internal state of the computer All computer components generate heat on their own, and additional components such as coolers are used to cool this heat. Since this cooler cools by forcibly drawing wind from the outside, if you use it for a long time, dust in the air may stick to the cooler and weaken its cooling ability. In this case, the generated heat cannot be cooled in time, causing additional problems such as abnormal game operation and PC crashes. If you have never cleaned the inside of your computer, we recommend that you do so at least once a year.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
I can't download the game.
If you are unable to download the Road Nine program or run the game properly, it may be due to the influence of various security programs or background programs. In this case, you can solve the problem by changing the security program settings or closing the background program. ※Step 1: Deactivate security program or register scan exception items - If you are using multiple security programs, delete them except one. - Alternatively, try temporarily disabling the security program. - If you must use a security program, register both the Stove app and the Loadnine installation folder as scan exceptions in the security program. ※Step 2: How to end a background program [1] Enter Windows key + R. [2] Enter msconfig and press the Enter key. [3] Select Selective Mode and uncheck Load startup items. [4] Select the Service tab. [5] Check Hide all Microsoft services. (Note: If you skip this step, your computer may not restart properly.) [6] Click the Disable All button. [7] Click the Apply button and then click the OK button. [8] Click Restart. ※Step 3: Delete STOVE client cache folder Default path: Delete the [ cache ] folder in C:\Program Files (x86)\Smilegate\STOVE
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
I think I found a bug in the game
If you encounter a phenomenon that appears to be an error while using Road Nine, please check the notice on the official community first. If you have experienced an abnormality that was not notified through the notice, although it may be inconvenient, please report the related information to customer support by clicking the [Customer Center> [Contact Us] button. When submitting a report, please include the following information as it will be of great help in confirming the phenomenon. 1. Name of the character you are using 2. Occurrence period - It would be helpful if you could write down even a rough point in time. 3. PC or mobile? - (For mobile devices) Please include the device and OS information you are using. 4. Error details - If you provide a detailed explanation of the phenomenon that occurred, it will help us identify and correct the cause more quickly. - If you have screenshots or videos, please attach them as well.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
Please tell us the system specifications of the PC version of Road Nine.
Check the minimum computer specifications and OS information required to run Road Nine. The game may run even if the specifications are lower than the specifications listed below, but please note that the game may not run smoothly. [Road Nine System Specifications (PC)] ※ If you installed Windows using boot camp on MAC OS, the game may not be installed or run properly due to compatibility issues. We cannot help you with this, so we recommend that you play on a PC environment rather than a MAC . If you would like to check the specifications of the PC you are currently using, please use the [Confirm consent and PC usage] function on the page below. ▶ Go to PC specifications check page
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
How do I submit a 1:1 inquiry?
You can submit a request through the Contact Us button at the top right of the Road Nine Customer Center. Additionally, the [Contact Us] button is displayed at the bottom of each help page, and you can quickly submit related inquiries through that channel. [Go to Customer Center]
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
Information on precautions when signing up for simple login (SNS)
★What is simple login (SNS) subscription? This is a service that can be used by registering a STOVE account using account information from portal sites or social media sites, without a separate STOVE ID/password registration process. This is a login service provided to shorten the time it takes to use the service by creating and using a STOVE account using the social account you normally use. ★Easy login precautions 1) If a problem occurs, such as losing the ID/password of the social account you signed up for, withdrawal, or account restrictions, you may not be able to use the STOVE service. If you have difficulty logging in with your registered account, please contact the customer service center of the platform company you used. 2) At Stove, you can both simply log in with a social account and sign up as an email member. If you do not remember which account type you signed up with, please check by using ID Finder.
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
I lost my ID/password.
If you have lost your account or password, you can go to the homepage of each account and ‘verify your identity’ to find your account. Please go to the homepage of the account you signed up for and search for it. If you need help during the process, please contact the customer service center for each account. [Go to STOVE Customer Center]
07.12.2024
2024.07.12 03:00
작성 시간 07.12.2024
Notice
Please tell us about your STOVE account.
Stove accounts can be created using email and SNS (FaceBook, Google, Naver, Twitter) accounts. * When playing on mobile, you can use an iOS account on Apple devices * Please note that if you cancel your Stove account linked to Road Nine, your game data will also be deleted. <Account type when using PC web> <Account type when using mobile (Apple device)>
07.12.2024
2024.07.12 03:00
